Update: 07 May 2020
The welfare and safety of our staff and customers remains our first priority during this pandemic.
From 07 May our Service facilities are now open for your service and repair requests. This shall be by prior appointment only. Requests for an appointment are only available through our website booking form found via this link - appointment form. Our phones shall remain closed until further notice. You cannot contact us by phone at this time. We will give priority to COVID-19 key workers. We have worked tirelessly to ensure our premises provide our staff and you with adequate protection in line with current government social distancing guidelines. Vehicle sales and Parts will remain closed until further notice.
We ask you please take time to read the following important information below, in regard to the services we offer during the COVID-19 pandemic.
During the pandemic the following services we normally provide are withdrawn until further notice.
Our waiting facilities remain available. These are set out to current social distancing guidelines.
We do not offer vehicle collection or return.
We do not provide drop off to work or any other location.
Relief/Courtesy vehicles are not available for any reason during the pandemic. This includes if your vehicle is taken off-road for repair and or parts supply reasons.
Tim, Steven and Stanley Abraham
For your convenience we have listed all customer services telephone numbers, email and website links below:
For customers with a VWFS finance agreement, please visit Skoda's Financial Services updated COVID-19 FAQS web page, which should direct you to the help you require during this difficult time. It can found via this link https://customer.vwfs.co.uk/contact-us.html
Skoda Finance Customer Services (VWFS): 0330 100 8974
Skoda UK Customer Services: 03330 037 504
Skoda Roadside Assistance: 0800 526 625
Please visit KIA's specially set up COVID-19 FAQS web page, which should answermany aftersales questions you may have. It can found via this link https://www.kia.com/uk/covid-19-faqs/
Kia Finance Customer Services - for customers with a Kia Finance agreement
Telephone 0800 085 1925
Kia RAC assistance:
For those that have KIA Roadside Assistance operated through the RAC, the UK breakdown number is 0333 202 1827